Customer Service Representative Training
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Course Description
You spend a lot of money on ads. And if you’re like most Home Service Companies, you might wonder why the leads this ad spend generates seem to slip through your CSR’s hands like sand. Most of the time, lost leads aren’t because the leads are bad but because your CSRs aren’t trained to book every call into a customer. The companies we coach see a massive ROI because the leads that are already calling suddenly convert. (Not to mention... our clients’ CSRs leave a first impression that makes callers say “WOW!”)
What you'll learn
- Learn the importance of first impression and reassurance
- Gain insight into the importance of Connection vs. Transaction
- Acquire 3 ways to show empathy for the customer
- Discuss words to avoid on phone calls and how to get around them by saying what your company can do
- Discuss how to de-escalate upset customers
- Learn the importance of educating customers
Ready to take the next step in your career?
Register NowLive Streaming
Customer Service Representative training delivered to your home or office computer. In the live streaming class, participants meet online with a live instructor for four-hour class segments, in one day.
To access schedule and registration, please login to your Lennox Pros account.
Live Streaming Benefits
- Real-time, live instruction and classroom participation, without travel.
- Learn new concepts or refresh existing knowledge to enhance on-the-job performance.
- Four-hour morning sessions leave time to answer calls for the remainder of the day.
2024 Program Pricing
$500 USD Non-Premier
$400 USD Premier Dealer (20% Discount)
Pricing subject to change2023 Course Schedule
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Testimonials
“We hear our team answering the phones now, and we smile. I just can’t believe it…The results have been very dramatic. We’re 5 stars on Google, customers are so happy, customers say they are thrilled. It’s absolutely changed our culture for the better. I would never not partner with Power Selling Pros…it’s the real deal.”
“Everybody should be calling Power Selling Pros. It’s definitely increased our booking rate and our customer retention. It has decreased the need for customers to talk with managers because CSRs are handling escalating calls. We just give better customer service.”
Get NATE credit for your Learning Solutions training hours.
And we’ll send the hours you earn directly to NATE on your behalf.
It’s simple. Register your NATE I.D. with us, make sure you’re logged into your lennoxpros.com page, click here, and follow the instructions on the page.